Get in Touch With Us
Whether you have spotted something that needs updating, want to share feedback on our reviews, or have a general question about how we work, this page explains the best way to reach us and what happens once you do.
How to Contact Our Team
Email is the most reliable way to get a message to us. Every enquiry is read by a real person, and we aim to reply within two working days. The more context you can give us upfront — what page you are referring to, what your question is about — the faster we can get back to you with something useful.
We cover offshore casinos that accept Australian players, so if your question relates to a specific site, bonus or payment method you have read about here, please mention it by name so we can point you in the right direction.
What You Can Write to Us About
There is no wrong reason to get in touch. Some of the most common enquiries we receive include:
- Accuracy and corrections — Noticed something that looks out of date or incorrect in one of our reviews or comparisons? We take editorial accuracy seriously and welcome readers flagging anything that warrants a second look.
- Content suggestions — If there is a topic you would like us to cover — a new casino, a payment method, a particular type of game — let us know. Reader input genuinely shapes what we research next.
- General questions about our content — If something on the site is unclear, such as how we assess a casino, what our ratings mean, or how we handle commercial relationships, just ask.
- Partnership and editorial enquiries — If you represent an organisation and would like to discuss working together, please introduce yourself and outline what you have in mind. We review all approaches on their merits.
- Responsible gambling concerns — If you or someone close to you needs support, please mention it in your message and we will point you towards appropriate resources available in Australia.
Our Editorial Standards
Casino Australia is an independent comparison site. Our reviews are based on research and verification, not on commercial arrangements. When we cover new online casinos for Australian players, we assess each one against consistent criteria — licensing and player protection, game range, payment options and the real conditions attached to any bonuses. Commission from operators does not determine how we rank or write about them.
If something we have published does not reflect that standard, we want to hear about it. Corrections are handled promptly and credited where appropriate.
If you are exploring the broader landscape of offshore casino options, our guide to trusted non-GamStop casinos covers a range of sites reviewed under those same criteria.
What to Expect After You Write to Us
We do not use automated replies as a substitute for a real response. When your message arrives, it is read and routed to the right person on the team. Here is what the process typically looks like:
- Your message is received and reviewed, usually within one working day.
- If we need clarification, we will reply with a specific question rather than a generic acknowledgement.
- A substantive response follows within two working days in most cases. During busier periods it may take a little longer — we appreciate your patience.
- For correction requests, we will confirm whether a change has been made and when it went live.
A Few Things Worth Knowing
We are not affiliated with any individual casino, and we cannot intervene in disputes between players and operators. If you have a complaint about a specific site, the most effective route is through that operator's own complaints process, or through the independent dispute resolution service it is registered with.
We also cannot offer personalised gambling advice or tell you which casino is right for your circumstances — our role is to give you accurate, comparable information so you can make that call yourself.
Thank you for taking the time to read this page. We look forward to hearing from you.